Guest Service Aide
Company: Marriott
Location: Coronado
Posted on: May 8, 2024
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Job Description:
Additional Information Pay: $18.00/hr, Seasonal, Part-Time
Job Number 24051812
Job Category Rooms & Guest Services Operations
Location Coronado Island Marriott Resort & Spa, 2000 Second Street,
Coronado, California, United States
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Greet and escort guests to rooms. Open doors and assist
guests/visitors entering and leaving property. Inform guests of
property amenities, services, and hours of operation, and local
areas of interest and activities. Identify and explain room
features to guests (e.g., use of room key, mini-bar, ice and
vending areas, in-room safe, valet laundry services). Transport
guest luggage to and from guest rooms and/or designated bell area.
Assist with luggage storage and retrieval. Assist guests/visitors
in and out of vehicles, including assisting guests with
loading/unloading luggage. Supply guests with directions. Arrange
transportation (e.g., taxi cab, shuttle bus, limousine/sedan
service) for guests/visitors, and record advance transportation
request as needed. Communicate parking procedures to
guests/visitors.
Follow all company policies and procedures, and report accidents,
injuries, and unsafe work conditions to manager. Maintain awareness
of undesirable persons on property premises. Ensure uniform and
personal appearance are clean and professional and maintain
confidentiality of proprietary information. Welcome and acknowledge
all guests, anticipate and address guests' service needs, assist
individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional
language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Comply with quality assurance expectations and standards. Read and
visually verify information in a variety of formats (e.g., small
print). Move at a speed required to respond to work situations
(e.g., run, walk, jog). Stand, sit, or walk for an extended period
of time or for an entire work shift. Move, lift, carry, push, pull,
and place objects weighing less than or equal to 50 pounds without
assistance and objects weighing in excess of 75 pounds with
assistance. Move over sloping, uneven, or slippery surfaces as well
as up and down stairs and/or service ramps. Reach overhead and
below the knees, including bending, twisting, pulling, and
stooping. Perform other reasonable job duties as requested by
Supervisors.
The pay range for this position is $18.00 to $18.00 per hour and
may offer 401(k) plan, earned paid time off and/or sick leave, and
other wellness benefits. Benefits may be subject to generally
applicable eligibility, waiting period, contribution, and other
requirements and conditions.
Marriott International is an equal opportunity employer. We believe
in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law. Marriott International
considers for employment qualified applicants with criminal
histories consistent with applicable federal, state and local
law.
Marriott Hotels strive to elevate the art of hospitality,
innovating at every opportunity while keeping the comfort of the
oh-so-familiar all around the globe. As a host with Marriott
Hotels, you will help keep the promise of "Wonderful Hospitality.
Always." by delivering thoughtful, heartfelt, forward-thinking
service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are
proud to welcome you to explore a career with Marriott Hotels. In
joining Marriott Hotels, you join a portfolio of brands with
Marriott International. Be where you can do your best work, begin
your purpose, belong to an amazing global team, and become the best
version of you.
JW Marriott is part of Marriott International's luxury portfolio
and consists of more than 100 beautiful properties in gateway
cities and distinctive resort locations around the world. JW
believes our associates come first. Because if you're happy, our
guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the
brand's namesake and company founder, J.Willard Marriott. Our
hotels offer a work experience unlike any other, where you'll be
part of a community and enjoy true camaraderie with a diverse group
of co-workers. JW creates opportunities for training, development,
recognition and most importantly, a place where you can pursue your
passions in a luxury environment with a focus on holistic
well-being. Treating guests exceptionally starts with the way we
take care of our associates. That's The JW Treatment---. In joining
JW Marriott, you join a portfolio of brands with Marriott
International. Be where you can do your best work,--- begin your
purpose, belong to an amazing global--- team, and become the best
version of you.
Keywords: Marriott, Temecula , Guest Service Aide, Hospitality & Tourism , Coronado, California
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