Adecco Branch Manager
Company: Adecco.
Location: Moreno Valley
Posted on: April 15, 2024
Job Description:
About the roleThe Branch Manager is responsible for building and
executing business plans designed to bring in new clients, build on
existing relationships and grow the bottom line. Financially
accountable for market sales plans, recruitment strategies, branch
budget, Profit & Loss (P&L) management, and cost control. This
role involves recruiting, training, managing, and developing top
talent in their branch team and delivering top-notch customer
service to candidates and clients.What you'll be doingGrowing &
Retaining Accounts:
-
- Establishes a plan to grow and retain existing accounts and
newly developed clients and win back lost/lapsed accounts.
- Ensures all agreed-upon client requirements (both operational
and contractual) are completed and in line with agreed SLA
targets.
- Maintains high levels of customer satisfaction through regular
communication and business reviews with the client and program
teams, effectively working relationships with key client contacts
(e.g., HR, Operations).
- Serves as an escalation point for Client, Procurement,
Operations, and HR Managers to discuss issues or requests involving
the client program and associates
- Surveys clients regarding their perception of service and
identifies opportunities for further growth of existing
accounts.
- Works closely with sales/upper management to clearly understand
the client's business, staffing needs, culture, and program
expectations.
- Responsible for retention of clients while maximizing fill
rate, time to fill, and ensuring high NPS scores.
- Prepares and presents a monthly/quarterly business review to
the vertical Director and/or VP.
- Develops and maintains knowledge of economic trends in target
industries and changes affecting local businesses.
- Sets and monitors pay and bill rates based on skill
categories.
- Seeks and acts upon candidate and associate feedback to ensure
continuous improvement.
- On-boards new customers, including terms and conditions, risk
and credit assessment, pay and bill rate negotiation and
calculation, temp to perm conversion schedule, and direct hire
fees.
- Ensures proper credit references are obtained and client credit
limits are established according to guidelines.
-
Management:
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- Manages day-to-day colleague performance (sourcing, submittals,
interviews, etc.), including coaching and development, to ensure
all service levels and performance metrics are met. Coaches,
trains, and mentors Recruiters.
- Proactively reviews and monitors processes/procedures and
implements improvements to reduce the service cost through enhanced
processes, policies, and procedures - while meeting established
KPIs and SLAs.
- Manages branch P&L and exercises cost control
decisions.
- Develops and implements branch revenue and expense forecasts.
Establishes a budget and assists with developing short and
long-range growth plans for the branch(s).
- Monitors the branch's workers' compensation and unemployment
claims to minimize the Branch's exposure and resulting
expenses.
- Ensures all federal, state, and local notices and licenses are
current and posted.
- Performs collection of all outstanding accounts
receivable.
- Facilitates monthly one-on-one meetings with all direct reports
to review established KPI metrics, overall performance, and career
goals, as well as facilitate regular communication with the
vertical teams regarding client fulfillment requests/priorities,
attrition trends, and other pertinent metrics.
- Conducts branch audits (I.e., job order accuracy, lost and
canceled job orders, credit check compliance).
- Creating a positive work environment measured by Peakon
scores.
- Maintains T&C renewal timelines in PROPER system of record
and CSSE management.
- Creates branch recruitment strategies by developing a digital
presence and local relationships with recruiting resources
(colleges, Work Source centers, trade schools, and
grassroots).
- Jumps into recruiting activities as needed.
About youA high school diploma or equivalent and 5+ years of
relevant work experience. Two year's direct sales experience with a
proven track record measured by increased responsibilities. Sales
experience within a personnel service organization is preferred.
One year of supervisory / management experience with a sales or
service-oriented staff.
- Ability to communicate effectively and clearly in writing and
orally in one-on-one and group discussions and
presentations.
- Ability to interact and communicate with all levels of staff
and management.
- Ability to establish and maintain effective working
relationships.
- Ability to set own priorities, schedule day's events, make cold
calls, prepare and give formal presentations.
- Working knowledge of labor and employment laws.
- Ability to manage multiple tasks, meet deadlines and handle
numerous problems simultaneously.
- Planning and organizing.
- People Management.
- Development of business opportunities.
- Proficient with Microsoft Office products, including Word,
Excel, PowerPoint, and Outlook.
Why choose us?It's an exciting time to be part of our team. We're
proud to be a global thought-leader and care about doing the best
job we can to ensure better futures for everyone. We do this by
building our Future@Work strategy as a united team of 30,000+
colleagues with a collective spirit working in over 60 countries
globally.
-
You'll have the opportunity to grow across a variety of interesting
jobs and careers over our extensive portfolio of global brands. We
empower our colleagues to work in the smartest, most efficient ways
to achieve total balance between the demands of their jobs and
their lives. That's why we give you the autonomy and support you
need to work in the way that makes you most productive, agile,
confident, and insightful.
-
Putting people first, pioneering with a collective spirit and
always advancing with a growth mindset -that's what we stand for at
the Adecco Group. Here, we are all individuals with a unique
perspective on the world we live in. That's what makes us stronger.
Whoever you are and whatever your background, you can be yourself.
So, we aim to build on the attributes that make you, you. We offer
a range of world-class resources for upskilling and development,
satisfying your curiosity while the sharing skills, knowledge, and
expertise to grow together.
-
Make an impact where it matters most.A journey to bring out the
best in youWe believe that having an understanding of the hiring
process helps you to prepare, feel, and be, at your best. As a
global, multi brand organization with multiple different roles, our
application process can vary.
-
On
Keywords: Adecco., Temecula , Adecco Branch Manager, Executive , Moreno Valley, California
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