Benefits Call Center Rep - Local Remote - CA
Company: A-Line Staffing Solutions LLC
Location: San Diego
Posted on: June 27, 2025
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Job Description:
Remote Benefit Customer Service Representative (Local Candidates
Only) positions available in your area! Please apply now! Join our
team as a Benefit Customer Service Representative and play a key
role in helping members navigate their healthcare and pension plans
with confidence. This is a meaningful opportunity to provide
exceptional service and make a difference in people’s lives every
day. What You’ll Do: Guide members through benefits enrollment and
assist with updates to health and/or pension plans. Deliver
personalized support via phone, email, and webchat — we prioritize
quality over speed. Start on a single client account, and over
time, be cross-trained to support multiple clients. Use empathy,
professionalism, and clear communication to handle a variety of
member concerns, including those that may be sensitive or complex.
Interpret plan documents and explain them in simple,
easy-to-understand language. Handle confidential information
responsibly in line with HIPAA and data privacy standards. Schedule
& Flexibility: No weekend shifts — ever! Work Monday through Friday
only. During peak season: Full-time (40 hours/week) with potential
overtime. During off-peak: Hours may vary between 32–40/week, based
on client needs. Must be flexible to work shifts between 7:00 AM –
8:00 PM , with occasional extended hours up to 10:00 or 11:00 PM
for short periods. West Coast roles may require availability from
5:30 AM – 8:00 PM . Important Note: · This is a remote position ;
however, you must be local to the area. You’ll need to visit the
office on Day 1 to pick up equipment , and occasionally attend
in-person meetings or special projects . What We’re Looking For:
High school diploma or GED required. Customer service or call
center experience is a plus, but not required — we’ll train the
right person! Strong communication and problem-solving skills.
Ability to adapt your service approach to meet a variety of
personalities and communication styles. Tech-savvy with basic
computer proficiency. Bilingual Candidates Encouraged to Apply:
We’re especially looking for fluent Spanish or French speakers —
earn $0.75/hour extra for bilingual proficiency! If you are
interested, please reach out to Chin Yang at A-Line Staffing .
586-323-4194 | cyang@alinestaffing.com
Keywords: A-Line Staffing Solutions LLC, Temecula , Benefits Call Center Rep - Local Remote - CA, Customer Service & Call Center , San Diego, California
